Dreamspin88 Frequently Asked Questions (FAQs)

We might be able to save you some time, try looking at our answers to your frequently asked questions.

  • Account Information
  • Website
  • Games
  • Deposits and Withdrawals
  • Bonus and Wagering

Account Information

How do I register an account with Dreamspin88 Casino?
Before you can register an account, you need to download, install and run the software on your computer. You will have to choose between real money mode or play for fun mode. Once you are ready to sign up an account, click your chosen game mode and fill in your complete and valid information required in the sign up form. After accomplishing your registration, you can start your casino journey with us.

Can I use the same username and password for real money and play for fun modes?
No. You have to register an account separately to play each game mode.

What should I do when I chose the incorrect currency when creating an account?
Contact our customer support via email or online chat for immediate assistance before creating a new account.

How old do I have to be in order to play in real money mode?
You must be at least 18 years old.

How can I reset my password?
You may reset your password via the client by clicking “Forgot Password”. The system will generate a new password for you and it will be sent to your registered email address.

How can I change my personal information?
Contact our customer support team to assist you. Once your account has been verified, your account information will be updated.

In case you still have a balance left in your account, you need to provide a scanned copy of your valid ID (front and back) to our ensupport@dreamspin88.com. Once your ID has been validated, your account will be updated as per your request.

I cannot login to the client. What should I do?
Try these solutions and check whether you can access the client already:

  1. Close all firewall and anti-virus software.
  2. Delete all IE cookies and history, and then restart your computer.
  3. Re-install the Dreamspin88 client.

If you are still unable to resolve your login issues after doing all of the suggested solutions above, you may contact our customer support for assistance.

My account has been automatically locked. What happened?
If you failed on the third login attempt because of incorrect password, the system will automatically lock your account for 30 minutes.

Website

Why can’t I access Dreamspin88 Casino website?
Check first your computer or software application blockings that might cause your inaccessibility to our website. Our website might sometimes be blocked in some countries or regions. Please contact our customer support for assistance.

Some images are not appearing and functionalities are not optimised in the website, how can I resolve this?
Your browser might not be operating at the latest version. Check if you need to update your browser and install the latest version to your computer. There are instances where your browser might not support the newest technology applied in our website; you can try downloading other available browsers via the internet.

Games

What kind of games can I play in Dreamspin88 Casino?
Dreamspin88 Casino offers more than 250 different casino games. Most popular casino games like baccarat, blackjack, roulette, classic slots, video slots, progressive jackpot games are available on our software. Enjoy playing new casino games as these are announced.

How is the outcome of the games generated?
Dreamspin88 Casino assures that the outcome of each game is fair and randomized. We’re using the most sophisticated Random Number Generator (RNG) and odds for both real money and play for fun modes. In all card-based games, the deck/s of cards are shuffled prior to each hand being dealt.

How can I be sure that the games are fair?
Dreamspin88 Casino is fully regulated by CEZA and First Cagayan in the Philippines. A third-party auditing firm, Gaming Laboratories International (GLI), provides a payout percentage report on a monthly basis so players can be ensured a fair and honest gaming experience.

Are live dealer games broadcasted real-time or just recorded?
All live dealer games are always broadcasted in real-time. You may chat with the dealers online in English.

What happens if I am suddenly disconnected while playing?
Internet connections may sometimes malfunction due to several reasons beyond our control. To protect our players from these incidents, an integrated handling mechanism has been developed in our software.

Do not panic when you get disconnected while you are in the middle of the game. You will be automatically logged out after a certain period of inactivity if you are unable to reconnect. If you’ve managed to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

Live Baccarat: If you already made your bet before the disconnection occurred, you may login to the casino again and check how the game had finished. You will get a refund when your bet was not placed.

Blackjack, Craps and Video Poker: Upon reconnection, you will automatically be returned to the exact state where the game was interrupted. You may continue from the exact point where you left off and decide what to do next.

Slots and Roulette: You may just reconnect by logging in to the casino again and check how the game finished.

Can I check my recent games and bets?
Yes. On the game window, click on the “Options” button and select “History”.

After placing a bet, I suddenly changed my mind. How do I remove my bet?
In games like Blackjack, Roulette, Craps and Baccarat, you may press your right mouse button on the chips you want to remove. Another option is to click on “Clear Bet” button to remove all your bets from the table.

Where can I find detailed instructions and information of the different casino games available?
Look for the “Help” button in the casino lobby. This option contains a complete list of guidelines and details regarding all casino games. You can also acess the “Help” section from each game window, by clicking on the "Options" button. 

Deposits and Withdrawals

What currencies do you accept?

  • CNY: Chinese Yuan 
  • USD: United States Dollar 
  • MYR: Malaysian Ringgit 

How do I make a deposit to my account?

  1. Select “Cashier” button on the casino lobby followed by pressing the “Deposit” button.
  2. Select your desired deposit method from the available list that supports your currency.

How long does it take to process my deposit?
Processing time of deposits vary on each payment option.

  • Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame.
  • Deposits made through debit cards and e-wallets like Neteller and Skrill will be credited immediately.

How do I withdraw my winnings?
Proceed to the cashier and select “Withdraw” to find more details on how to make your withdrawal.

Bonus and Wagering

I don’t want to receive any bonus. What should I do?
Please contact our customer support team if you want to disable bonuses in your account.

Why can’t I withdraw after receiving a bonus?
You need to finish all bonus wagering requirements before you can request a withdrawal.

Why was my withdrawal being declined even though I did not receive any bonus?
As stated in our terms and conditions, you must wager at least once your deposit amount before your withdrawal can be processed.

How can I finish my bonus wagering if my balance becomes 0?
The remaining wagering will automatically be removed if your account reaches 0. If your account balance is below USD1/CNY8/MYR4, you may contact our customer support team to remove the remaining wagering in your account.

Can I withdraw before I finish wagering?
Your request for withdrawal will be processed after you have completed all wagering requirements. If you still want to make a withdrawal, we will deduct the bonus amount and winnings from your balance. The remaining balance in your account will then be paid out. Processing fees will apply.

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